Staff & Customer Training

Customer and Staff Training - Understanding delivers engagement

Training offers an opportunity for staff to become more confident in their products and customers to trust your business.

Staff training is an important part of an individual's personal development, producing more confident employees and improving their productivity and performance. Rolling training out to customers offers a tangible competitive advantage for your business, whilst gaining a customer's trust and building relationships with them.

Oakbrook Marketing has experience of devising and running many training courses and workshops over the last 30 years.

This has included  product launch training for sales teams, through to academic technical training with an emphasis on commercial application.

We also have experience in creating and presenting formally accredited Continuing Professional Development (CPD) training, assessed and approved by professional bodies such as RIBA (Royal Institute of British Architects).

We offer specialist technical training for the lighting industry, combining theory and commercial application. Subjects range from the fundamentals to the latest technology.

We can help you with your training requirements several ways. If you know that you need to provide product or company training but don't know where to start or have the in-house skills for delivery, we can provide a full service from content research and creation of materials through to delivery. This can be via practical face-to-face training sessions or, if more appropriate, online training programmes.

If you would like to offer staff or customers one or more fully approved and accredited CPD training course, we can work on your behalf with the appropriate professional body or The CPD Certification Service to produce materials that achieve the qualitative standards required.

Alternatively, if you need training materials creating but already have the resource to deliver it to your audience, we can work with you to create a structured programme with the right content and method of communication.

We have significant specific experience in creating and running training for both the Lighting and Medical Devices industries. This includes technical product and theory training plus the understanding of standards and regulatory frameworks. If this is relevant to your business, or you have broader requirements in different market sectors, please contact us for further details.